1. What materials are used in your all-season cooling silk quilts?
Our quilts are made from high-quality, breathable, and skin-friendly cooling silk fabric designed to provide comfort throughout all seasons.
2. Are your quilts suitable for sensitive skin?
Yes, our quilts use hypoallergenic materials that are gentle and safe for sensitive skin.
3. How do I care for and clean the quilt?
We recommend gentle hand washing or machine washing on a delicate cycle with mild detergent. Avoid bleach and tumble drying to maintain quality.
4. What is your return policy?
You may return unused and undamaged items within 14 days of receipt. Please see our Refund Policy for details.
5. How long will shipping take?
Standard shipping usually takes 5–10 business days within the continental U.S. Expedited options are available at checkout.
6. Do you offer international shipping?
Currently, we only ship within the continental United States.
7. Can I cancel or modify my order after placing it?
Orders can be changed or canceled only before shipment. Please contact us promptly at [email protected] for assistance.
8. What should I do if my quilt arrives damaged?
Contact us within 48 hours of delivery with photos and order details at [email protected]. We will arrange a replacement or refund as needed.
9. How can I contact customer support?
You can reach us by email at [email protected] or by phone at 509-425-1285 during business hours.